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Utilities

The churn rate in the utility sector is not to be taken lightly. The annual average of users changing energy and water supplier is between 12 and 15%, and the trend is not declining1.

The utility sector has a significant churn rate, with 12% to 15% of users changing their suppliers every year. Unleash the power of our crowd to analyse your entire Customer Journey (online and offline), and use their real-life insights to build a fluid, human-centred, bug-free product.

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