How do your customers experience your brand? UNGUESS’s Customer Experience Diary collects data on every interaction with the brand touchpoints, through the engagement of our community of real end-users. Over a standard two- to four-week period, we measure and monitor events like in-store shopping, contracting, installation, configuration, etc.
Measure customer actions and interactions with your products and services
Identify behaviour patterns and trends within specific customer groups
Understand customers’ experiences and emotions at specific stages of the customer lifecycle or customer journey