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Most customer experience (CX) programs are based on pure measurements and general feedback, making it difficult to truly understand your customers’ experience in a lean and fast way. Unleash our global crowd to target your research depending on your specific needs. UNGUESS’s centralised approach to customer and user testing gives you the insights you need to make better and faster decisions around your product launch.
Be smart from the start.
Join these global brands in using the power of our crowd
Discover how we helped Sky Italia design a seamless buying experience for Sky Glass with a campaign involving 1000+ testers.
The centrality of the customer journey as one of the main tools of CX Management.
Learn the new way of understanding customer feedback.
Discover our innovative customer journey mapping method that considers the competitors' maps to help businesses offer the best possible experiences to their consumers.
Discover UNGUESS' innovative method of mapping the Customer Journey through a survey of 7 Italian medical centres.
Are we ready to offer an effective and "future ready" digital experience?
We see that Spanish banks are investing more and more in the digital acquisition of end-to-end products, trying to offer an online experience that is as simple and friendly as other business sectors.
Since the start of the year, two million new consumers have been recorded in Italy alone, and the sector will grow up to 55% globally in 2020.
The churn rate in the utility sector is not to be taken lightly. The annual average of users changing energy and water supplier is between 12 and 15%, and the trend is not declining1.
According to the Bank of Italy, since the beginning of the pandemic, about 15% of households have applied or considered applying for a loan from a bank or finance company.
The benefits of integrating CrowdTesting and Test Automation methodologies into the software delivery cycle
Be sure to plan ahead to get maximum test coverage
Be sure to plan ahead to get maximum test coverage
Learn how customers select health centers and what are the main pain points of the process
Learn how to improve your conversion rate through our innovative UX research
We asked the community to test 8 flight aggregators: Booking.com, eDreams, Expedia, etc...
How Candy optimized its new product in more than 5 countries
CYCL-e around is Pirelli's e-bike rent service. It was initially only available to luxury hotels, but it was now opened to the consumer market.
Three Days of Testing for a User-Centric eCommerce Experience
Evaluate your brand concepts through fast, detailed feedback from real users
How do your customers experience your brand? We’ll collect data on every interaction.
Use our community of real humans to analyse your customer’s experience inside your physical stores.
Analyse your new product’s marketing mix – including concept, packaging, positioning and category – before the launch.
Draw on our global crowd to gain qualitative customer insights for a vast range of research scopes.
Use feedback from our crowd to develop a winning customer experience.
Pre-empt cyber threats and keep your business – and your users – safe.
Crowdtesting solutions for your digital products, by engaged testers on real devices.
Have your own ready to use dynamic community to run into multiple UX, CX and marketing researches.
Co-design and crowdtest your digital product with real humans, for the best user experience.
ITALY (HQ)
Via Vittor Pisani 15
20124 Milan
SWITZERLAND
Rue Zurlinden 7
1207 Geneva
SPAIN
Avinguda Diagonal 444
08037 Barcelona
UNITED KINGDOM
Waterhouse Square 1
EC1N 2ST London
Tickets are available now for the first Italian event with a conference and a series of workshops about User Experience.
Come shape with us the future of User Research!
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