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Co-design and test products and services with your end users to ensure a memorable experience.

Digital products need much more than generic feedback to improve the user and customer experience. We gather evidence on usability and accessibility through an engaged crowd, and also by comparing similar experiences.

Choose and launch crowd-based User Research campaigns in a few steps and create a successful product that meets real needs and desires.

Be smart from the start.


Why choose UNGUESS Experience

With our User Research services, it is easier to understand habits and behaviors of real users and customers who interact with your products. It’s the only way to validate prototypes, get timely feedback and learn more about who uses your services.

Here are some good reasons to choose us:

Ease, versatility and and speed in problem identification

Experienced and qualified researchers to conduct the tests

A proprietary one-stop platform for data and insight

Ongoing support and technical assistance

What people say about us

Many UX methodologies

We implement many different User Research methodologies, both of quantitative and qualitative nature. We cover everything from exploration to product validation with timely opinions and feedback on the usability of your experience. We intertwine real user needs, context of use and our own knowledge to explore, deepen, and validate your solution.

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High impact products

In addition to User Research testing, we also perform CX Research and Accessibility campaigns. This allows to increase engagement between experiences, interactions and customers, new or long-term ones, but also to validate a product experience through the opinions of people with disabilities.

A one-stop platform for testing

Find UNGUESS campaign results on a single platform that hosts both functional and usability tests. Check data on your products and services from our dashboard: here you’ll find findings overviews and details, complete with video evidence and user quotes.

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A dynamic community

UNGUESS adopts a crowdbased approach to UX and CX Research campaigns. Our experienced team of researchers select from our crowd users with similar characteristics to those who actually use your product, while remaining mindful about covering any type of user.

UNGUESS Experience Services

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UX Testing

Test your product from a user perspective and create memorable experiences.

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Unmoderated User Testing

Activate our crowd quickly to identify and solve usability issues.

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Prototype Testing

Get direct feedback from your users as they test your product prototype.

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Benchmark Testing

Use our crowd to identify which competing digital products your users prefer.

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First Impression Test

Use our crowd to evaluate new users’ first impressions of your digital product.

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Accessibility Testing

Accessibility Testing is carried out by users with disability to identify potential accessibility issues of the service being offered.

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Concept Testing

Evaluate your brand concepts through fast, detailed feedback from real users

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Product Testing

Unleash our crowd to gauge the market reaction to your new products.

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Customer Experience Diary

How do your customers experience your brand? We’ll collect data on every interaction.

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In-store Experience Testing

Use our community of real humans to analyse your customer’s experience inside your physical stores.

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Copy Testing

Gauge the effectiveness of your advertising text before launch.

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Online Focus Group Testing

Draw on our global crowd to gain qualitative customer insights for a vast range of research scopes.

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UNGUESS Experience success stories

ecommerce canali
Case study

Optimizing a global e-commerce: UNGUESS and Canali

Learn how we assisted Canali in enhancing the online shopping experience across multiple countries through bug hunting and experience testing

Case study

Crowdtesting meets eHealth: a user-centric design for Lami’s innovative platform

Discover how UNGUESS defined a tailored testing methodology to support the launch of Lami's primary care platform, helping understand and match the final user needs.

Case study

The design of a mobile Pos Nexi with user research

The design of a mobile Pos Nexi with user research

Case study

Third-party Test Factories: the buddybank Case

Test Factory and the UNGUESS's Community: a new ally for your software tests.

Case study

Testing the new Pan-European Insurance Calculator by Toyota

Solving usability issues upfront saved us development time and effort, which would take approximately a few days of development.

Case study

Braun Household (crowd) tests e-commerce ahead of release

Thanks to UNGUESS' crowdtesting, Braun has been able to verify the functioning of its e-commerce on pc and mobile devices, with any browser in use.

Case study

Agile Usability Testing: the successful case of BancoBPM

Two days to optimize a prototype

ambientata snap wash
Case study

IoT: Candy washing machine and its app

How Candy optimized its new product in more than 5 countries

reale mutua
Case study

A User-Proof Virtual Hospital for Reale Mutua

Reale Mutua turned to UNGUESS to certify the quality of the UX of the platform from an external, objective, and qualified point of view

Case study

Pirelli: Bug Hunting & Customer Feedback

CYCL-e around is Pirelli's e-bike rent service. It was initially only available to luxury hotels, but it was now opened to the consumer market.

costa crociere
Case study

Costa Crociere’s Challenge

How much can Conversion Rate increase with the right test?

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Case study

Agile Crowdtesting Project: The Up2You Case

Up2You chooses the new Agile Crowdtesting Project

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Case study

Decathlon: 3 days to optimise the online shopping experience

+14% conversion rate on the account creation page

Explore more use cases

Ready to get in touch?

We can do so much together. Send a request is just the beginning of an amazing journey for you, your digital solution, and your users. Connect with us and our Customer Success Manager will get back to you for a meeting.

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