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UX Research

Deep dive into methodologies, metrics and frameworks useful to measure and boost the impact of User Experience on your business.

Ensure a memorable user experience by co-designing and crowdtesting your product directly with its intended end users. Backed by qualitative and quantitative research methods, our global community provides the insights you need to confidently make the right decisions.

Be smart from the start.

Join these global brands in using the power of our crowd

How UNGUESS has brought value in UX Research

the impact of ux
White paper

The impact of User Experience

Deep dive into methodologies, metrics and frameworks useful to measure and boost the impact of User Experience on your business.

White paper

5 ways Crowdtesting can help your Conversion Rate Optimization

Download the White Paper to see which the Crowdtesting methodology can be a game-changer for CRO.

Case study

Crowdtesting meets eHealth: a user-centric design for Lami’s innovative platform

Discover how UNGUESS defined a tailored testing methodology to support the launch of Lami's primary care platform, helping understand and match the final user needs.


First click test on 6 major Swiss banks

Learn how to improve your conversion rate through our innovative UX research

Case study

The design of a mobile Pos Nexi with user research

The design of a mobile Pos Nexi with user research

Case study

Third-party Test Factories: the buddybank Case

Test Factory and the UNGUESS's Community: a new ally for your software tests.

Case study

Testing the new Pan-European Insurance Calculator by Toyota

Solving usability issues upfront saved us development time and effort, which would take approximately a few days of development.

Case study

Braun Household (crowd) tests e-commerce ahead of release

Thanks to UNGUESS' crowdtesting, Braun has been able to verify the functioning of its e-commerce on pc and mobile devices, with any browser in use.

UNGUESS challenges

Comparing 7 UK retailers’Mobile shopping experiences by using Competitive Usability Test

What is that makes a mobile shopping experience user-proof?

UNGUESS challenges

Study of the digital and physical experience in bricolage and DIY Retailers

User and customer experience: find out how the big brands are doing

White paper

User Centered Experience Il metodo Crowdtesting per coinvolgere gli utenti nella definizione della UX

How to engage real customers and users to optimise their experience?

White paper

Digital Accessibility is no longer just a nice-to-have. Are you ready?

Legislation on Digital Accessibility is becoming reality. Is your business ready for the change?

the state of digitalization of european tourism web
UNGUESS challenges

The state of digitalization of European tourism

Are we ready to offer an effective and "future ready" digital experience?

how many clicks
UNGUESS challenges

How many clicks does it take to open a bank account in Spain?

We see that Spanish banks are investing more and more in the digital acquisition of end-to-end products, trying to offer an online experience that is as simple and friendly as other business sectors.

UNGUESS challenges

How Many Clicks Does It Take To Buy A Dress?

Since the start of the year, two million new consumers have been recorded in Italy alone, and the sector will grow up to 55% globally in 2020.

italy vs spain
UNGUESS challenges

The State Of Digitalization in Italy Vs Spain

How many clicks does it take to buy a dress in Italy and Spain?

request a loan quote
UNGUESS challenges

How many clicks does it take to request a loan quote?

According to the Bank of Italy, since the beginning of the pandemic, about 15% of households have applied or considered applying for a loan from a bank or finance company.

the accessibility testing web
White paper

The Accessibility Testing

A not-accessible web: here’s the chances you miss out – and the people you are leaving behind

test automation and crowdtesting
White paper

Integrating Crowdtesting And Test Automation Methodologies

The benefits of integrating CrowdTesting and Test Automation methodologies into the software delivery cycle

White paper

From Waterfall To Devops

From Waterfall to DevOps:Traditional banks vs. Challenger Banks and Fintech companies

summer 2021
White paper

Test Coverage Index Summer 2021

Be sure to plan ahead to get maximum test coverage

online focus group
White paper

UX Research In Crowd

Learn what makes Crowdtesting a valid analysis tool and how it can be integrated as part of a structured UX Research project

user friendly
White paper

Competitive, Performing And User-Friendly

What you need to know (and start doing now) to boost your website's conversion rate

test coverage index spring 2022
White paper

Test Coverage Index Spring 2022

Be sure to plan ahead to get maximum test coverage

first click
UNGUESS challenges

First Click Test on six major Swiss banks

Learn how to improve your conversion rate through our innovative UX research

booking unguess
UNGUESS challenges

The booking challenge

We asked the community to test 8 flight aggregators: Booking.com, eDreams, Expedia, etc...

Case study

Agile Usability Testing: the successful case of BancoBPM

Two days to optimize a prototype

ambientata snap wash
Case study

IoT: Candy washing machine and its app

How Candy optimized its new product in more than 5 countries

reale mutua
Case study

A User-Proof Virtual Hospital for Reale Mutua

Reale Mutua turned to UNGUESS to certify the quality of the UX of the platform from an external, objective, and qualified point of view

Case study

Pirelli: Bug Hunting & Customer Feedback

CYCL-e around is Pirelli's e-bike rent service. It was initially only available to luxury hotels, but it was now opened to the consumer market.

costa crociere
Case study

Costa Crociere’s Challenge

How much can Conversion Rate increase with the right test?

up2you case
Case study

Agile Crowdtesting Project: The Up2You Case

Up2You chooses the new Agile Crowdtesting Project

case study decathlon
Case study

Decathlon: 3 days to optimise the online shopping experience

+14% conversion rate on the account creation page

UX Research

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Localization Testing

UNGUESS gives enterprises access to an expert community of global testers who are passionate about every aspect of localization testing.

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Unmoderated User Testing

Activate our crowd quickly to identify and solve usability issues.

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Prototype Testing

Get direct feedback from your users as they test your product prototype.

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Benchmark Testing

Use our crowd to identify which competing digital products your users prefer.

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First Impression Test

Use our crowd to evaluate new users’ first impressions of your digital product.

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CX Research & Insights

Use feedback from our crowd to develop a winning customer experience.

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Cybersecurity In Crowd

Protect your products and services from attacks and risks and rely on a community of certified ethical hackers.

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Software Quality

Crowdtesting solutions for your digital products, by engaged testers on real devices.

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Special Services

Bespoke crowdsourced solutions for your business.

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Have your own ready to use dynamic community to run into multiple UX, CX and marketing researches.

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UX Research

Co-design and crowdtest your digital product with real humans, for the best user experience.

Ready to get started?

Connect with us, and our Customer Success Manager will get back to you!
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