CX Research & Insights

Most customer experience (CX) programs are based on pure measurements and general feedback, making it difficult to truly understand your customers’ experience in a lean and fast way. Unleash our global crowd to target your research depending on your specific needs. UNGUESS’s centralised approach to customer and user testing gives you the insights you need to make better and faster decisions around your product launch.

Be smart from the start.

Join These Global Brands In Using Unguess

How UNGUESS has brought value in CX Research & Insights

UNGUESS Challenges

Customer Journey Benchmarking: the healthcare cha...

Learn how customers select health centers and what are the main pain points of the process
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UNGUESS Challenges

How Many Clicks Does It Take To Buy A Dress?

Since the start of the year, two million new consumers have been recorded in Italy alon...
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UNGUESS Challenges

How Many Clicks Does It Take To Change Electricit...

The churn rate in the utility sector is not to be taken lightly. The annual average of ...
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UNGUESS Challenges

How Many Clicks Does It Take To Open A Bank Accou...

We see that Spanish banks are investing more and more in the digital acquisition of end...
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UNGUESS Challenges

How Many Clicks Does It Take To Request A Loan Qu...

According to the Bank of Italy, since the beginning of the pandemic, about 15% of house...
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Case Studies

IoT: Candy washing machine and its app

How Candy optimized its new product in more than 5 countries
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UNGUESS Challenges

The state of digitalization of European tourism

Are we ready to offer an effective and 'future ready' digital experience?

CX Research & Insights

Concept Testing
Concept Testing
Evaluate your brand concepts through fast, detailed feedback from real users.
Product Testing
Product Testing
Unleash our crowd to gauge the market reaction to your new products.
Customer Experience Diary
Customer Experience Diary
How do your customers experience your brand? We’ll collect data on every interaction.
In-store Experience Testing
In-store Experience Testing
Use our community of real humans to analyse your customer’s experience inside your physical stores.
Pre-Launch Marketing Mix Analysis
Pre-Launch Marketing Mix Analysis
Analyse your new product’s marketing mix – including concept, packaging, positioning and category – before the launch.
Copy Testing
Copy Testing
Gauge the effectiveness of your advertising text before launch.
Online Focus Group Testing
Online Focus Group Testing
Draw on our global crowd to gain qualitative customer insights for a vast range of research scopes.

UNGUESS Use Cases

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Software Quality

Crowdtesting solutions for your digital products, by engaged testers on real devices.
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UX Research

Co-design and crowdtest your digital product with real humans, for the best user experience.
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CX Research & Insights

Use feedback from our crowd to develop a winning customer experience.
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Cybersecurity In Crowd

Pre-empt cyber threats and keep your business – and your users – safe.
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Special Services

Bespoke crowdsourced solutions for your business.
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UNGUESS Lab

Have your own ready to use dynamic community to run into multiple UX, CX and marketing researches.

Ready to get started?

Connect with us, and our Customer Success Manager will get back to you!

Hello and thank you for your interest in UNGUESS!

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Hello and thank you for your interest in UNGUESS!

Our newsletter is the best way to stay up-to-date on all the latest news and discoveries from our company. Subscribe now and never miss an update!