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Digital products need much more than generic feedback to improve the user and customer experience. We gather evidence on usability and accessibility through an engaged crowd, and also by comparing similar experiences.
Choose and launch crowd-based User Research campaigns in a few steps and create a successful product that meets real needs and desires.
Be smart from the start.
WHO CHOSE US AND BELIEVES IN US
With our User Research services, it is easier to understand habits and behaviors of real users and customers who interact with your products. It’s the only way to validate prototypes, get timely feedback and learn more about who uses your services.
Here are some good reasons to choose us:
Ease, versatility and and speed in problem identification
Experienced and qualified researchers to conduct the tests
A proprietary one-stop platform for data and insight
Ongoing support and technical assistance
We implement many different User Research methodologies, both of quantitative and qualitative nature. We cover everything from exploration to product validation with timely opinions and feedback on the usability of your experience. We intertwine real user needs, context of use and our own knowledge to explore, deepen, and validate your solution.
In addition to User Research testing, we also perform CX Research and Accessibility campaigns. This allows to increase engagement between experiences, interactions and customers, new or long-term ones, but also to validate a product experience through the opinions of people with disabilities.
Find UNGUESS campaign results on a single platform that hosts both functional and usability tests. Check data on your products and services from our dashboard: here you’ll find findings overviews and details, complete with video evidence and user quotes.
UNGUESS adopts a crowdbased approach to UX and CX Research campaigns. Our experienced team of researchers select from our crowd users with similar characteristics to those who actually use your product, while remaining mindful about covering any type of user.
UNGUESS gives enterprises access to an expert community of global testers who are passionate about every aspect of localization testing.
Use our crowd to identify which competing digital products your users prefer.
Use our crowd to evaluate new users’ first impressions of your digital product.
Evaluate your brand concepts through fast, detailed feedback from real users
How do your customers experience your brand? We’ll collect data on every interaction.
Use our community of real humans to analyse your customer’s experience inside your physical stores.
Analyse your new product’s marketing mix – including concept, packaging, positioning and category – before the launch.
Draw on our global crowd to gain qualitative customer insights for a vast range of research scopes.
Learn how we assisted Canali in enhancing the online shopping experience across multiple countries through bug hunting and experience testing
Discover how UNGUESS defined a tailored testing methodology to support the launch of Lami's primary care platform, helping understand and match the final user needs.
The design of a mobile Pos Nexi with user research
Test Factory and the UNGUESS's Community: a new ally for your software tests.
Solving usability issues upfront saved us development time and effort, which would take approximately a few days of development.
Thanks to UNGUESS' crowdtesting, Braun has been able to verify the functioning of its e-commerce on pc and mobile devices, with any browser in use.
Two days to optimize a prototype
How Candy optimized its new product in more than 5 countries
Reale Mutua turned to UNGUESS to certify the quality of the UX of the platform from an external, objective, and qualified point of view
CYCL-e around is Pirelli's e-bike rent service. It was initially only available to luxury hotels, but it was now opened to the consumer market.
How much can Conversion Rate increase with the right test?
Up2You chooses the new Agile Crowdtesting Project
+14% conversion rate on the account creation page
Co-design and test products and services with your end users to ensure a memorable experience.
Test the quality, identify bugs and flaws in your software and ensure effective, reliable and functional solutions.
Protect your products and services from attacks and risks and rely on a community of certified ethical hackers.
Have your own ready to use dynamic community to run into multiple UX, CX and marketing researches.
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UNGUESS is a registered trademark of UNGUESS S.r.l.
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